Schedule Service

Need Help? We're There!

  • This field is for validation purposes and should be left unchanged.
Close
FAQs

Frequently Asked Questions

Do you charge a diagnostic fee?

We charge a $69 diagnostic fee. This fee covers many quick fixes that do not require additional parts, refrigerant, etc. If your technician needs to order a part or conduct a more major repair, he/she will provide you with a detailed estimate for you to review and approve before work begins.

Do you offer equipment financing?

Yes! We understand that heating and cooling purchases are not always convenient, so we have teamed up with Wells Fargo to provide special terms with approved credit. To apply for financing, click here. To learn more about our CA HVAC financing programs, call 760-475-9542 today! Rest assured: your Timo’s investment will improve your home’s value and bring years of trouble-free indoor comfort!

How can I protect my heating & cooling investment?

The best way to ensure long-term performance of your HVAC system is to schedule regular inspections. Timo’s Preferred Customer memberships save you 20 percent or more on equipment maintenance, and include annual inspections of your air conditioning and heating systems. Preferred Customer members also enjoy 10 percent savings on future parts and repairs, and are moved to the front of the queue when scheduling repairs and service.

How often should I have my heating & cooling systems serviced?

Timo’s recommends servicing your HVAC equipment twice per year to ensure that systems are performing safely and efficiently. Neglected systems require more repairs, and airflow may be restricted due to dirt and debris buildup. Proper HVAC maintenance improves the lifespan and energy efficiency of your equipment.

What does my HVAC maintenance visit include?

During your heating and cooling inspection, Timo’s technicians perform the following comprehensive services:

How often should I change my furnace filter?

Regular filter replacement ensures that your system operates at peak efficiency, allowing residents to enjoy clean, circulating air that is free of dust, dirt and allergens. If your filter is not disposable, it should be carefully cleaned every one to two months. Cheap disposable filters should be changed every one to two months, and premium filters should be changed every two to four months. As a helpful reminder, mark all required filter changes on your calendar.

What do-it-yourself steps can I take to maintain my HVAC unit?

Besides scheduling routine, semi-annual service and changing your filter regularly, there are many things you can do to improve system efficiency and reduce the risk of costly repairs:

  • Use blackout blinds and curtains to prevent your home from heating up during daylight hours – especially if you’re at work during the day.
  • Seal all windows and cracks to prevent cool and warm air loss.
  • Trim back plants and shrubs growing around your exterior AC unit. Adequate clearance improves airflow and prevents grass clippings and other debris from clogging the unit.

If your HVAC system is over 10 years old, it is time to consider replacement. New, high-efficiency systems deliver significant monthly savings, and your comfort and utility budget could benefit from new, energy-efficient equipment.

Why should I purchase a new furnace or air conditioning system?

Many home and business owners don’t realize that their old AC or heating system is up to 60 percent less efficient than today’s HVAC equipment. In addition, wear and tear or neglected maintenance can also contribute to reduced efficiency. Your Timo’s technician may recommend replacement of your HVAC system if:

  • You are facing a big repair that may not be worth the cost.
  • Your utility bills are continually increasing while your system is becoming less efficient.
  • You are building on to your home or facility, and require a larger AC unit.

When you replace your system with Timo’s, you’ll enjoy premium, year-round temperature control while saving monthly on utilities. This attractive return on investment may have you wondering why you didn’t replace your system sooner!

How do I know what size HVAC system to purchase?

There is no cut-and-dried answer to this question. It depends upon your home’s age, square footage, construction type, and insulation type, as well as the performance rating of the system you choose. Timo’s indoor comfort experts will evaluate your cooling and heating needs and conduct a whole-house energy analysis to determine which system will improve your comfort for years to come.

What is an ENERGY STAR® rating?

You may have noticed the ENERGY STAR symbol on some of your appliances, including your furnace and AC unit. HVAC systems that have the ENERGY STAR symbol meet stringent energy efficiency guidelines set forth by the Environmental Protection Agency and the Department of Energy, and are designed to be more eco-friendly than comparable products. Many ENERGY STAR-rated products may also qualify for tax rebates and incentives, so check with your tax specialist to find out more. For additional information about the ENERGY STAR program, click here.

Am I eligible for manufacturer rebates or federal tax credits for my new, high-efficiency HVAC system?

When you install a new, energy-efficient HVAC system, you’ll not only reduce monthly energy bills—but you could also receive manufacturer rebates and federal tax credits. The Timo’s team knows which products come with these valuable incentives, and we will help you gather the manufacturer certifications required to file for rebates and tax credits. At Timo’s, we make it easy to save money while enjoying high-performance home comfort!

Why should I care about indoor air quality?

According to the Environmental Protection Agency (EPA), indoor air may be two to five times – and up to 100 times – more polluted than outdoor air. Newer homes may suffer from high levels of indoor air pollution because they are tightly sealed and

insulated. While this helps with heating and cooling costs, it does not allow your home to “breathe,” so it traps contaminants inside. Children, elderly residents and people suffering from allergies and asthma may be at a higher risk for respiratory symptoms when indoor air quality is poor.

Key Stats

The Company Committed To Excellence

  • 100% Licensed
    NATE-Certified
    Professionals
  • 100+ A-rated
    online
    reviews
  • 20+ Over 20 Years
    Serving
    Palm Springs, CA
  • A+ BBB Rated
    Angie's List
    Approved